Netcare Vacancies 2023 Current Government Vacancies in Netcare

Role profile

Role title Receptionist

Division Hospital Division

Location Netcare N17 Hospital

Reporting structure Reception Manager

Role summary

The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact
to the visitors and patients of the hospital. The Receptionist is responsible for the complete admissions process

and handling of associated queries with various stakeholders.

Key work output and accountabilities 

Admitting patients into the Hospital which includes Pre-Admissions 

Accurate recording of patient information into the system 

Validation of the information received in the admission of the patient 

With the assistance of the various admission systems or web applications, engage with patients on medical

aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed 

Obtain and appropriately store all the necessary documentation 

If required ensure all payments or letters of guarantee are received prior to admission 

Obtain and follow up on authorisations required for patient admission 

Obtain signatures on the relevant documentation / Terms and Conditions explained 

Maintain patient confidentiality at all times and adhere to governance processes pertaining to patient dignity
and care 

Receive payments in the form of cash and credit cards only 

Generate a system receipt for all payments received and ensure that the receipt made out for the correct

value, method of payment and to the person making the payment 

Drop all money received into the drop safe 

Balancing and reconciliation of payments 

Management of the petty cash float 

Attending to general inquiries and assisting in the resolution thereof in a professional manner 

Directing visitors, patients and external stakeholders as and when required 

Assist with any ad hoc duties assigned by Management 

Operating of the Switchboard, where necessary 

Maintain and sustain effective working relationships with all internal and external stakeholders 

Awareness of all relevant policies and standard operating procedures 

Adherence to all of these policies and standard operating procedures 

Adherence to internal control frameworks and quality standards 

Reporting of any known transgression to these policies and standard operating procedures to your line

manager 

Assume responsibility for own personal and professional development 

Keep up to date with Netcare’s evolving policies and procedures

Skills profile

Education 

Grade 12 or equivalent NQF Level 4 Qualification.

Work experience 

Previous experience in a hospital environment. 

SAP ISH Experience

Knowledge 

Computer literacy. 

Exceptional Interpersonal communication skills 

Knowledge of medical aid scale of benefits

Non-Managerial/ Specialist Skills

Coaching Others* The capacity to recognise development areas in others and support them

to facilitate personal development through coaching.

Leading and Managing The capacity to implement and support change initiatives and to provide

Change* leadership in times of uncertainty.

Performance Development* The ability to evaluate and develop different levels of capacity within a

team to achieve set objectives.

Taking Action Capable of recognising the need for action, considering possible risks and

taking responsibility for results.

Decision Making Capable of making decisions timeously and taking responsibility for theconsequences.

Managing Self Capacity to plan, organise and control own work environment by setting

appropriate priorities and achieving set objectives within a given time

frame.

Customer Focus and Service The capacity to identify and respond to the needs of *internal and

Delivery external customers.

• Internal and external customers include patients, doctors, colleagues,

suppliers, visitors, vendors and any other person that requires a relationship

Adapting and Responding to Capable of supporting and advocating change initiatives and managing

Change own reaction to change.

Continuous Improvement The capacity to improve systems and processes to facilitate continuous

improvement.

Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships Capacity to establish constructive and effective relationships.

Communication The capacity to clearly present information, either written or verbal.

Teamwork Capacity to cooperate with others to work towards a common goal.

Technical Knowledge The capacity to perform a technical function to required standards.

Values and behaviours

Netcare values At Netcare, our core value is care. We care about the dignity of our

patients and all members of the Netcare family. We care about the

participation of our people and our partners in everything we do. We care

about truth in all our actions. We are passionate about quality care and

professional excellence. 

Care – The basis of our business. The professional, ethical patient care

and services we offer at every level of the organization. 

Truth – The crucial element in building relationships that work.

Open communication with honesty and integrity is essential. 

Dignity – An acknowledgement of the uniqueness of individuals.

A commitment to care with the qualities of respect and

understanding. 

Compassion – We engage everyone with empathy and respond with

acts of compassion in all interactions with our patients and their

families. 

Participation – The willingness and desire to work in productive and

creative partnerships with others and the commitment to

communicate.

The Netcare way Netcare is committed to providing quality care. Our basic service standard

holds us accountable for the below seven behaviours, which you will be

accountable to uphold: 

I always greet everyone to show my respect. 

I always wear my name badge to show my identity. 

I am always well-groomed to show my dignity. 

I always practise proper hand hygiene to show my care. 

I always engage to show my compassion. 

I always say thank you to show my appreciation. 

I always embrace diversity to show I am not a racist.

Application processNetcare is an equal opportunity employer

The Company’s approved Employment Equity plan and targets will be considered as part of the

recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the

recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to

[email protected]

Please note: 

Please note that reference checks for internal applicants will be conducted with the applicant’s current

and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees

are encouraged to discuss internal job applications with their direct line manager to ensure that the

line manager is aware of the application. 

The terms and conditions of employment relating to the function you have applied for will be based on

those in the Division you will be employed. 

If a candidate has any disability that may impair the individual’s ability to perform the job function, the

candidate must kindly inform the employer so that an assessment for reasonable accommodation can

be made. 

By applying for this position and providing us with your CV and other personal information, you are

consenting to the information being used for the specific purpose for which it was provided, which is

recruitment purposes and possible appointment purposes (should you be successful). Please note that

your information will be processed for recruitment purposes only or for such purposes relating to

assessing the establishment of an employment relationship with yourself, and this will be done in

accordance with the applicable data protection and privacy legislation. We confirm that such

information will not be used for any other purpose without obtaining your prior consent. 

If your application is not successful, we retain your CV and other information provided on our

electronic system. If you object to your information being used in accordance with the aforementioned

clauses, please indicate your objection, and we will immediately securely destroy your personal

information.