MFS Africa Vacancies 2021 Current Government Vacancies in MFS Africa. mfsafrica.com New Government Jobs 2021 in South Africa MFS Africa Circular 2021. Latest MFS Africa Job Vacancy 2021 for freshers and experienced job seekers.
MFS Africa is a leading or most one job provider organization. Job seekers who are searching MFS Africa Vacancies 2021, there are lots of Jobs opportunity available. If you are interested to do work with MFS Africa then you can apply for MFS Africa Jobs 2021. The details of MFS Africa Careers opportunity is provided in the below section. You can choose the latest jobs through MFS Africa which one matching with your profile.
MFS Africa Vacancies 2021 Current Government Vacancies in MFS Africa
MFS Africa now hiring for Head of Partner Support Position for Johannesburg location. This is best jobs opportunity for candidates looking for MFS Africa Jobs near me. Candidates those are interested to do MFS Africa jobs in Johannesburg, can apply for this Head of Partner Support job position. For this best jobs in MFS Africa company/department office situated in Johannesburg. You need experience from relevant field qualification. This is also a great opportunity for Fresh job seekers who are trying to find out Highest Paying jobs in Johannesburg through MFS Africa, Because MFS Africa is providing approximately R 984740.00 per year for the position of Head of Partner Support.
Details of MFS Africa Jobs for Head of Partner Support Position according to company’s official MFS Africa Careers Page given below table in shorts. If you need to know all information in details about MFS Africa jobs in Johannesburg, they you should read this post till the end.
|Name of Organization||MFS Africa|
|Job Profile||Head of Partner Support|
|Name of Recruitment||MFS Africa Recruitment|
|Salary||R 984740.00 per year|
|Job Type||MFS Africa Jobs in Gauteng|
Qualification & Experience Required for MFS Africa Vacancies 2021
Dear Candidates Please Visit Official Website Or Notification PDF For Educational Qualification And Experience Details.
MFS Africa is the leading digital payments hub in Africa, enabling low-cost payments across the continent. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant payment services to unbanked people. MFS Africa connects over 320 million mobile money users across sub-Saharan Africa through its platform – the MFS Hub. As a B2B company, we enable cross-border payment for mobile money operators, banks, money transfer operators, large corporate and a growing number of SMEs. Our recent partnership with Visa will soon allow us to connect the MFS Hub to Visa.net, effectively connecting African consumers and businesses to the global digital economy. As a technology fintech company, we strive to automate everything we do and run world-class back-office operations spread between Johannesburg, Port-Louis, Accra, Kampala, and Nairobi. We also have a compliance team in Johannesburg, London and Port-Louis and are regulated by the FSC in Mauritius and the FCA in the UK.
MFS Africa seeks a self-motivated, energetic Head of Partner Support to manage and lead a team of 13 Support Analysts as the team scales to meet increased demand from growth. The role will be responsible for delivering a customer centric experience by managing and scaling an exceptional partner /customer support operation.
Working with the Managing Director of Global Payments, you will lead the support teams on a daily basis to resolve customer calls and technical issues affecting our partners. You will need to display a willingness and ability to cooperate, work, and manage relationships productively with colleagues, partners, clients and other analysts in order to achieve ambitious partner-focused KPIs. Another key aspect of the role would be to initiate, introduce and set up key initiatives in the Partner Support team that can improve the customer experience or drive partner support team efficiencies. Your participation and leadership will be critical in MFS Africa’s efforts to continuously improve the partner experience. The ideal candidate will have experience developing and delivering exceptional customer journeys; providing high-quality, efficient customer support at scale; using data from the support team to provide input on how to improve a product or service; using pro-active problem-solving to identify key problems and prevent them from occurring again; and applying best practices in customer issue resolution. This position is based in any location compatible with African time zones. Some travel will be required.
The duties and responsibilities of the role will be as follows:
Create a partner-centric culture focused on finding solutions and creating loyal partners
Raise the bar – work continuously with the team to ideate, build and scale new ways of thinking / approaches to raise the bar in terms of the value we are bringing to our partners
Establish, monitor and report performance metrics for the Partner Support team
Manage and lead a team of experienced Support Analysts contracted from around the continent
Hire, coach, support and develop talent within the team; manage employees’ growth and career trajectory and scale the team by sharing opportunities for increased effectiveness and efficiency while also identifying the key barriers for success
Develop and manage ticket queues and escalation paths, ensuring SLAs are adhered to
Maintain oversight of logged calls and tickets through the MFS Africa ticketing system to ensure they are being resolved accordingly
Ensure the team is supported in troubleshooting escalated issues in real-time and in documenting issue resolution to contribute to department reference and training materials
Drive operational framework that is repeatable and scalable to support & facilitate MFS Africa’s growth in clients, geographies and capabilities
Serve as a key stakeholder, working with cross functional teams to build out relevant help resources and internal documentation
Drive bug resolutions, requirements and feature requests with Product and Technology teams to resolve issues and provide excellent service to the partners
Develop a thorough understanding of MFS Africa’s products and partner/customer needs, ensuring the team is trained and enabled to support these both current and future
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention
Skills and Competencies
Self-starter with a natural curiosity for constant services improvement
Comfortable analyzing data to understand trends, identify issues, and identify opportunities for improvement
Fluency in English and French (verbal and written) preferred
Ability to multitask in an environment with shifting priorities
Ability to work autonomously and independently in a highly demanding environment
Willing to take accountability for work produced
Resilient and comfortable working in a highly complex environment
Highly organized and able to prioritize work appropriately
Highly solution oriented with solid problem-solving ability
Possess a strong bias towards action
Willingness to perform at a level that exceeds expectation
Undertakes their role with the highest level of integrity
Qualifications and Experience
5+ years of experience in a customer support manager or technical support lead role
Experience in mobile money or telecommunications
Pan-African customer support experience
Certification in customer care-related courses advantageous
Previous experience on the use of various service desk tools
Advanced technical helpdesk experience, with network monitoring tools and methodologies advantageous
We are highly innovative and were ranked by Fast Company as one of the most innovative companies in the world
We work at the very cutting edge of fintech in Africa
We solve relevant problems for Africa and the world. We are building the MFS Africa Hub into a payment infrastructure designed to last 100 years
We have a culture of caring and execution and a very diverse work environment with over 30+ nationalities represented
MFS Africa Jobs 2021 Age Suitability
Candidates required age for this MFS Africa Recruitment 2021 as per company rule and regulation. Candidates must check age related information in official notification which is given in end of post.
How to Apply: MFS Africa Jobs Application Submission Process
- Register/Log in to Official MFS Africa Job Portal.
- Click on the MFS Africa job listing Page.
- Select the right profile which you want to apply.
- Fill the MFS Africa Hiring Form with all necessary details.
- Now click on the final submissions button. (Note:- Please once check all details before click on the submit button).
- Now you can take a print out for future use
Important Links → Download Official Notification & Apply Online
FAQ For MFS Africa Vacancies 2021
If you have any question in your mind you can read our most FAQ Table.
- Who are hiring ?
Answer:- MFS Africa Hiring.
- Which Job Profile MFS Africa Needed?
Answer:- MFS Africa Recruiting for Head of Partner Support job position.
- Which is the official MFS Africa Careers Portal?
Answer:- mfsafrica.com is official MFS Africa Careers Portal.
- What is Qualification for this MFS Africa Recruitment 2021?
Answer:- experience from relevant field Required for Head of Partner Support job position.
- How to Apply for MFS Africa Head of Partner Support job position?
Answer:- You can apply online with the help of direct apply link provided in above section.