Medshield Medical Scheme Vacancies 2021 Current Government Vacancies in Medshield Medical Scheme

Medshield Medical Scheme Vacancies 2021 Current Government Vacancies in Medshield Medical Scheme. jb.skillsmapafrica.com New Government Jobs 2021 in South Africa Medshield Medical Scheme Circular 2021. Latest Medshield Medical Scheme Job Vacancy 2021 for freshers and experienced job seekers.

Medshield Medical Scheme is a leading or most one job provider organization. Job seekers who are searching Medshield Medical Scheme Vacancies 2021, there are lots of Jobs opportunity available. If you are interested to do work with Medshield Medical Scheme then you can apply for Medshield Medical Scheme Jobs 2021. The details of Medshield Medical Scheme Careers opportunity is provided in the below section. You can choose the latest jobs through Medshield Medical Scheme which one matching with your profile.

Medshield Medical Scheme Vacancies 2021 Current Government Vacancies in Medshield Medical Scheme

Medshield Medical Scheme now hiring for Contact Centre Agent Position for Randburg location. This is best jobs opportunity for candidates looking for Medshield Medical Scheme Jobs near me. Candidates those are interested to do Medshield Medical Scheme jobs in Randburg, can apply for this Contact Centre Agent job position. For this best jobs in Medshield Medical Scheme company/department office situated in Randburg. You need experience from relevant field qualification. This is also a great opportunity for Fresh job seekers who are trying to find out Highest Paying jobs in Randburg through Medshield Medical Scheme, Because Medshield Medical Scheme is providing approximately  R 120638.00 per year for the position of Contact Centre Agent.

Details of Medshield Medical Scheme Jobs for Contact Centre Agent Position according to company’s official Medshield Medical Scheme Careers Page given below table in shorts. If you need to know all information in details about Medshield Medical Scheme jobs in Randburg, they you should read this post till the end.

Name of Organization Medshield Medical Scheme
Job Profile Contact Centre Agent
Name of Recruitment Medshield Medical Scheme Recruitment
Salary R 120638.00 per year
Job Location Randburg
Job Type Medshield Medical Scheme Jobs in Gauteng

Qualification & Experience Required for Medshield Medical Scheme Vacancies 2021

Dear Candidates Please Visit Official Website Or Notification PDF For Educational Qualification And Experience Details.

Company
Medshield Medical Scheme

Reference #
OCCA2104

Published
16/07/2021

Contract Type
Permanent

Salary
Market Related

Location
Randburg, Gauteng, South Africa

Introduction
Provide professional stakeholder support through attending to incoming calls from customers and respond to and resolve queries based on pre-defined standard operating procures, and refer complex queries, and provide customers with relevant information.

Job Functions
Administration,Call Centre,Communications,Medical,Project Management

Industries
Call Centre & Helpdesk,Medical

Specification
  • Respond to inbound calls and emails, and provide a resolution based on pre-defined standard operating procedures for calls received through the Call Centre as per the SLA’s or refer complex queries to Team Leader for assistance if necessary.
  • Provide first call resolution where possible and refer or escalate complex queries to ensure continuous customer satisfaction.
  • Provide members with product, services and membership information through the Scheme approved protocols.
  • Identify and escalate priority issues and route calls to the appropriate department for resolution.
  • Direct Members to the correct service provider when claims relate to authorizations or relevant Managed Care Providers.
  • Record, investigate and resolve customer complaints and give feedback timeously.
  • Print claims where necessary.
  • Accurately update member information where necessary.
  • Log the details of new members, for referral to Optivest.
  • Document all call information according to Standard Operating Procedures.
  • Complete all call logs and produce call reports.
  • Research required information in order to address customer needs and queries, using available resources.
  • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
  • Support and provide evidence to all internal, external and ISO audit requirements.
  • Assist in maintain quality risk management standards in line with the requirements from ISO9001:2015.
  • Maintain and enforce all contact centre related Service Level Agreements to minimise business risk and ensure business continuity.
  • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
  • Support and provide evidence to all internal, external and ISO audit requirements.
  • Assist in maintain quality risk management standards in line with the requirements from ISO9001:2015.
  • Maintain and enforce all contact centre related Service Level Agreements to minimise business risk and ensure business continuity.
  • Comply with all related Standard Operating Procedures in consultation with the Supervisor: Contact Centre to ensure business optimisation.
  • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
  • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration.
  • Liaise with members, brokers and healthcare professionals and 3rd parties delivering exceptional customer service.

Requirements

EXPERIENCE

  • 0-2 experience in Customer Service

QUALIFICATIONS

  • Matric/Grade 12 or NQF Level 4

KNOWLEDGE

  • Relevant legislation and regulatory frameworks
  • Risk Management practices and principles
  • Business Acumen
  • Annexures and Scheme rules
  • Technical problem solving
  • Medical Insurance
  • Call Centre Systems and processes

SKILLS

  • Verbal and Written Communication
  • Verbal and Written Communication
  • Project Management
  • Decision-Making
  • Analytical Thinking
  • Conflict management
  • Problem solving
  • Presentation skills
  • Computer literacy

ATTRIBUTES

  • Resilience
  • Detail Orientation
  • Innovative Thinking
  • Customer Centric
  • Results Focused
  • Quality Focused
  • Assertiveness
  • Compliance Driven
  • Emotional Maturity
  • Interactive Listening

Job Closing Date
23/07/2021

Medshield Medical Scheme Jobs 2021 Age Suitability 

Candidates required age for this Medshield Medical Scheme Recruitment 2021 as per company rule and regulation. Candidates must check age related information in official notification which is given in end of post.

How to Apply: Medshield Medical Scheme Jobs Application Submission Process

  • Register/Log in to Official Medshield Medical Scheme Job Portal.
  • Click on the Medshield Medical Scheme job listing Page.
  • Select the right profile which you want to apply.
  • Fill the Medshield Medical Scheme Hiring Form with all necessary details.
  • Now click on the final submissions button. (Note:- Please once check all details before click on the submit button).
  • Now you can take a print out for future use

Important Links Download Official Notification & Apply Online 

FAQ For Medshield Medical Scheme Vacancies 2021

If you have any question in your mind you can read our most FAQ Table.

  •  Who are hiring ?

Answer:- Medshield Medical Scheme Hiring.

  • Which Job Profile Medshield Medical Scheme Needed?

Answer:- Medshield Medical Scheme Recruiting for Contact Centre Agent job position.

  • Which is the official Medshield Medical Scheme Careers Portal?

Answer:- jb.skillsmapafrica.com is official Medshield Medical Scheme Careers Portal.

  • What is Qualification for this Medshield Medical Scheme Recruitment 2021?

Answer:- experience from relevant field Required for Contact Centre Agent job position.

  • How to Apply for Medshield Medical Scheme Contact Centre Agent job position?

Answer:- You can apply online with the help of direct apply link provided in above section.

1 thought on “Medshield Medical Scheme Vacancies 2021 Current Government Vacancies in Medshield Medical Scheme”

  1. Good day
    I cannot excess the portal to apply for the Call center position .The link takes me to a driver position. Kindly assist.

    Reply

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